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Cash Castle Promotion

How to Claim

If you're a winner in the Cash Castle Bonus Play Promotion, congratulations!

The Florida Lottery's Claims Processing Office will attempt to notify the prize winners not later than one business day after the prizewinners are posted on the Florida Lottery's website. If you have not yet been contacted and would like to claim your prize, please call (850) 487-7707.

NOTE: The Florida Lottery deems the prizewinner's registration data as the prizewinner's official contact information, including the physical mailing address. The Florida Lottery will not attempt to further locate a prizewinner if attempts to reach the prizewinner by telephone or email are unsuccessful.

To claim a prize won in a Promotion, the prizewinner must submit to the Florida Lottery the following documentation:

  1. Completed and signed Winner Claim Form: English Spanish
  2. Completed DOL 474 TRIP Ireland Winner, Acknowledgement, and Authorization form.
  3. Copy of acceptable identification that is current or was issued within the past five years and bears a serial number or other identifying number.

Acceptable forms of identification include:

  • An identification card or driver's license issued by a public agency authorized to issue driver's licenses in Florida, a state other than Florida, a territory of the U.S., Canada, or Mexico.
  • A passport issued by the U.S. Department of State.
  • A passport issued by a foreign government.
  • An identification card issued by any branch of the U.S. Armed Forces.
  • An identification card issued by the United States Bureau of Citizenship and Immigration Services.

The required documentation should be delivered to one of the Lottery Offices or mailed to:

Florida Lottery
Cash Castle Bonus Play Promotion
Attention: Director of Claims Processing
250 Marriott Drive
Tallahassee, FL 32399-4027

U.S. Postal Service regulations include various restrictions on mailing Lottery tickets. The risk of mailing tickets remains with the player and will not be assumed by the Florida Lottery.

The required documentation must be received by the Florida Lottery no later than ten calendar days after being notified by the Florida Lottery that you are a winner.

Failure to submit all required documentation within the required time frame will result in forfeiture of the prize.

For additional information about claiming prizes and alternate winners, please read the Official Cash Castle Bonus Play Promotion